NexCure — Terms & Conditions

2. Description of Services & Intermediary Status

NexCure is an AI-powered healthcare technology platform designed to assist Users in identifying suitable medical practitioners based on reported symptoms, scheduling appointments, communicating with healthcare providers, and securely managing personal health records.

3. Eligibility and User Accounts

You must be at least 18 years of age (or the age of majority in your jurisdiction), or use the Platform under parental or legal guardian supervision. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

4. The NexCure AI Health Assistant (Emma)

The NexCure AI health assistant uses machine learning to provide general, educational, and informational guidance based on symptoms and queries submitted by the User.

• The AI Assistant does not diagnose medical conditions and does not prescribe medication or treatments.
• Interactions with the AI Assistant do not establish a doctor-patient relationship.
• The AI Assistant is not a substitute for professional clinical medical judgment.

5. Medical Disclaimer

Any medical consultation, diagnosis, prescription, or treatment provided by a Doctor through the Platform is rendered solely by that Doctor in their independent professional capacity. NexCure is not a party to, and assumes no liability arising from, the clinical content of that consultation.

6. User Responsibilities and Acceptable Use

You agree to:

• Provide accurate, truthful personal and health information.
• Refrain from reverse engineering, decompiling, or scraping the Platform or AI models.
• Maintain respectful communication with Doctors, support personnel, and other Users.
• Never attempt unauthorized access or security breach against the Platform.

7. Doctor Responsibilities

Doctors registered on the Platform independently represent that they hold and maintain valid medical licenses issued by the National Medical Commission / State Medical Councils, and exercise independent clinical judgment in all patient consultations.

8. Payments, Subscriptions, and Refunds

Paid features and consultation fees are displayed clearly before booking. Consultation fees are non-refundable once a consultation has commenced, except in verified platform technical failures.

9. Intellectual Property Rights

The name “NexCure,” branding, UI design, source code, and AI prompts are the exclusive intellectual property of NexCure Healthcare Technologies Private Limited and protected under the Copyright Act, 1957, and Trade Marks Act, 1999.

10. Third-Party Services

Platform integrations (Firebase Authentication, payment gateways, cloud hosting, AI model APIs) operate under their respective independent terms of service and privacy agreements.

11. Limitation of Liability

To the maximum extent permitted by applicable Indian law (including the Consumer Protection Act, 2019), NexCure shall not be liable for indirect, incidental, or consequential damages resulting from AI guidance, technical outages, or clinical decisions made by independent Doctors.

12. Indemnification

You agree to indemnify and hold harmless NexCure, its officers, directors, and employees from claims arising out of your breach of these Terms or misuse of the Platform.

13. Termination

NexCure may suspend or terminate access for violations of acceptable use, fraud, or abusive conduct. Users may delete their account at any time via Account Settings.

14. Special Provisions for Doctors

Doctors are subject to supplementary agreements covering credential verification, clinical compliance, and platform commission terms.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of India. Any legal dispute shall be subject to the exclusive jurisdiction of the competent courts in Noida, Uttar Pradesh, India.

16. General Provisions

These Terms and the Privacy Policy constitute the entire agreement. Failure to enforce any provision does not constitute a waiver.